PRIVACY POLICY
In this Privacy Policy we provide mandatory information on the processing of personal data in accordance
with the General Data Protection Regulation of the European Union No. 2016/679 (EU) (hereinafter referred
to as "Regulation").
The data controller determining the purposes and means of processing your personal data is UAB “ALWARK”, legal entity code 300638080, address Kirtimų str. 47B, Vilnius, Lithuania, tel. +37052646330,
e-mail address: info@alwark.lt.
The terms and conditions set out in the Privacy Policy apply to natural persons when visiting our website
www.alwark.lt , visiting our online store
https://eshop.alwark.lt and submitting requests for equipment, communicating with our company and otherwise submitting personal data in the situations listed below. Please re-read the relevant version of this document regularly, as its contents may change in the future. The terms used in the Privacy policy shall be understood as they are defined in the Regulation.
The information below includes the following purposes of data processing: (i) recruitment and administration of the database of candidates for employment; (ii) communication by e-mail and other electronic means; (iii) processing requests at the online-store and their implementation including order processing, financial document issue and resolving issues related to the warranty of goods, their delivery and/or return; (iv) use of cookies; (v) use of social networks; (vi) execution of the loyalty program, the sending of newsletters and implementation of other direct marketing; (vii) the administration of complaints, inquiries or orders. This Privacy policy also describes your rights as a data subject, the provision of data to their recipients and other terms of processing of personal data that apply to all personal data processed by the company for the purposes listed above.
Employee selection
If, in order for your data to be included in our candidate database, you have sent your CV to the Company or sent your CV according to an advertisement on our website or on a specialized website for recruitment and job search, the personal data you voluntarily submitted and other personal data described below will be processed by us for the purposes of employment candidate selection.
We will process your personal data for the participation in the selection, until the end of the selection process, i.e. until the time we decide to recruit a specific candidate, his probationary period expires or we decide to complete the selection without any candidate being selected. This period lasts about 4 months. If you do not object, we will store your data for 3 years after the completion of the selection, and if there is a need for a new employee in our company during this period, we will contact you. After the expiration of 3 years, we will destroy your personal data. If you object to the storage of your data after the selection has been completed, please inform us thereof by e-mail or by means of an information form that we will send you to sign during the meeting.
If you sent your CV and other data in the absence of a published selection, we will store your data for 3 years without asking for a separate consent, on the basis of your will to provide the data.
We will process your personal data on the basis of your expressed will to participate in the selection or store the data in the database, and after the completion of the selection, on the basis of a legitimate interest. Submitting data is voluntary, but without data we would not be able to assess the appropriateness of your candidacy. You can cancel participation in the selection or storage of data in the candidates' database at any time.
Please be informed that by exercising the right granted to us by personal data protection legislation, we may contact your previous employers and ask them for an opinion on your qualifications, professional skills and subject characteristics. However, we will not contact your current employer without your explicit prior consent.
Communication by e-mail and other electronic means
The basis for processing your personal data provided in electronic communication is your expression of free will to carry out this communication and provide certain data in it, i.e. consent. Furthermore, the basis for data processing is also the conclusion or performance of a contract and the fulfilment of statutory obligations. In addition to the conclusion and performance of the contract, your data is also processed for internal administration and consultation purposes.
Your email address, correspondence content and related data will be processed in accordance with the principle of proportionality. This data is primarily visible to the person with whom you communicate directly by e-mail or other electronic means. However, in certain cases, your correspondence may also be read by other employees, for example, electronic monitoring of the workplace, investigation of possible violations of legislation or internal rules, replacement of the employee and related purposes, and similar situations. In order to ensure the provision of remote services and the quality of service, we will keep your provided data and correspondence for 1 month from the day they were submitted.
Requests regarding equipment in the online store
If you provide your personal data in order to submit a request for equipment
, i.e. your name, surname, e-mail address, telephone number, delivery address, and if you are acting on behalf of a legal entity - name, surname, e-mail address, telephone number, delivery address, company name, company code, VAT payer's code and bank account number, your voluntarily submitted data will be processed on the basis of concluding and executing a contract (including certain actions before concluding the contract), as the Company manages the Buyer's personal data of representatives and / or other persons authorized to communicate with the Company and / or collect the goods ordered by you. Once the contract has been concluded, the processing will also be based on the fulfillment of legal obligations, such as those arising from tax obligations. We will process your data for internal administration and consulting purposes. You provide the above-mentioned personal data to the Data Controller voluntarily by filling in the request in the online store. Our company must process this data in order to enable you to make requests about the equipment in the online store and to properly fulfill the legal obligations arising from the contract. If you do not provide personal information in the online store, you will not be able to submit a request, and our company will not be able to administer and contact you for the desired equipment and provide accurate information about the requested item, including price and delivery costs. Your personal data will be stored for 2 (two) months from the date of the submission of request.
In order to ensure proper administration and execution of the request, we will process the data you voluntarily provide - the date and time of placing the order, IP address, product name, quantities, product prices and discounts and bank account number. The basis for the processing of this data is the performance of the contract and the performance of legal obligations. When administering the request, we will contact you according to the contacts indicated in the request so that we can discuss your expectations regarding the equipment and, if a purchase and sale agreement will be signed, agree on the terms of the contract. After the execution of the request and signing the purchase and sale contract the data will be processed for 10 (ten) years from the date of the purchase transaction.
Before submitting a request regarding equipment, please confirm that the personal data you provide is accurate and correct and that you are at least 18 (eighteen) years of age.
We accept no liability for inaccurate, incomplete or incorrectly submitted data. Upon your request for equipment, we will consider your data to be accurate and correct, and your consents are given at your own discretion by reading this Privacy Policy.
If you have decided to withdraw from the concluded contract and / or wish to return the unsuitable product (s) delivered to you and request a refund, in order to ensure the proper goods and paid money return process and could implement our determined legal obligations we may ask you to provide: name, surname, signature, telephone number, address or delivery address, e-mail address, and bank account number, date of application, reason for return of goods, information of the represented legal entity listed above in this Policy, if acting on behalf of the legal entity, a request for withdrawal from a contract and (or) a request for the return of the goods or a deed of transfer of the goods, or a request for a refund (when the goods have not been handed over to you). The data will be processed for 10 (ten) years from its submission.
Use of cookies
Cookies are small alphanumeric files that is stored on your browser or on your computer's hard drive. Different cookies are used for different purposes. Cookies also help to differentiate you from other users of the website, thus providing a more pleasant experience of using the website and allowing us to improve the website.
Most browsers allow you to reject all cookies, and some browsers allow you to reject only third-party cookies. Therefore, you can take advantage of these opportunities. However, please note that blocking all cookies will have a negative effect on the use of the website, and without cookies you will not be able to use all the services provided on the website.
The list of cookies used on our website and in the online store can be found below:
- cookies that ensure the functioning of the website. They are designed to improve website performance and collect general (anonymous) information about the use of the website;
- analytical (tracking cookies from "Google Analytics"). These cookies allow the Company to identify and count visitors to the website and to track how visitors travel throughout the pages the website when using it. This helps improve the performance of the site, such as ensuring that users can easily find what they are looking for;
- functional cookies. These cookies are used to identify website visitors when they return to the website. This allows the company to provide content tailored to the needs of visitors on social networks, memorizing information relevant to clients.
The list of cookies used on our website and in the online store can be found below:
| NAME OF THE COOKIE |
PURPOSE OF COOKIE |
DURATION OF STORAGE |
THE COOKIE IS USED FOR |
| PHPSESSID |
Necessary cookie required for website operation |
During the session |
www.alwark.lt |
woocommerce_cart_hash
|
A necessary cookie required for the operation of the online store. |
Until the browser is closed |
https://eshop.alwark.lt |
woocommerce_items_in_cart
|
A necessary cookie required for the operation of the online store. |
Until the browser is closed |
https://eshop.alwark.lt |
wp_woocommerce_session_*
|
A necessary cookie required for the operation of the online store. |
2 days |
https://eshop.alwark.lt |
| _ga |
Collection of statistical information about user behavior on the site |
2 years |
www.alwark.lt |
| _gat_gtag_UA_9581336_1 |
Collection of statistical information about user behavior on the site |
During the session |
www.alwark.lt |
| _gid |
Collection of statistical information about user behavior on the site |
3 months |
www.alwark.lt |
| _fbp |
Marketing |
3 months |
www.alwark.lt |
| _gcl_au |
Collection of statistical information about user behavior on the site |
3 months |
www.alwark.lt |
| TawkConnectionTime |
Storage of correspondence information |
During the session |
www.alwark.lt |
How to manage and delete cookies
Most browsers are set to accept cookies automatically. With information on how and for what purpose they are used, you can decide whether to keep cookies or turn them off in your browser. Most browsers allow you to manage cookies through their settings options. If you do not want to accept cookies, you can choose not to accept all cookies in your browser or send a notice when a cookie is created. To learn more about how to manage cookies, visit: http://www.allaboutcookies.org/manage-cookies/.
We would like to warn you that if you refuse cookies, you may lose access to some features. If you do not want to receive cookies, you can set your browser to reject all cookies or send a notice when a cookie is created.
In addition to the cookies used by the Data Controller, our website may allow certain third parties to set and access cookies on your computer. In this case, the use of cookies is subject to the privacy rules of third parties.
Use of social networks
Our company has an account:
The information you provide through social media (including notifications, use of Like and Follow fields, and other communication) is controlled by the social network manager.
We highly recommend you to read third-party privacy notices and contact service providers directly if you have any questions about how they use your personal data.
Sending newsletters and other direct marketing
If you are our client, have subscribed to a newsletter on our website or by filling in a request regarding equipment in our online store, or otherwise express your willingness to receive direct marketing material in any other way, the personal data provided by you voluntarily, including email address and telephone, will be used to provide the information about goods and services, news, promotions, events or other information that is part of direct marketing, according to corresponding contact details.
Direct marketing without consent by your email will be carried out only if you are our customer. Such marketing will be carried out on the basis of legal rights and you may object to the implementation of such marketing by informing us of our contact details.
Your personal data for direct marketing purposes will be processed for 5 years from the date of consent or the end of the relationship with you.
Each email sent to you will allow you to opt out of direct marketing messages. You can also refuse them or revoke their consent by contacting the company's contact details.
Administration of complaints, inquiries or orders
If you have submitted a complaint, claim, inquiry or order by e-mail, in writing or otherwise, the personal data you voluntarily provide will be processed for the purpose of administering this complaint, claim, inquiry or order.
If your complaint or claim relates to a potential dispute, potential damage, etc., and if a contractual relationship arises during the execution of the order, your personal data may be stored for a period of 10 years. If personal data relating to a complaint or claim is re not related to a potential dispute, it will be destroyed within a shorter period when such data will no longer be necessary to achieve the purpose.
The processing of your personal data will be based on your expression of free will to submit a complaint, inquiry or order, however, in certain cases, legal acts can become the basis for further storage of the complaint.
Provision of data to data recipients
Your personal data may be provided to:
- IT, server, mail and courier service providers, online store system software providers and system supervisors, Company employees providing services to the online store buyers;
- lawyers, attorneys, legal consultants, consultants, auditors, bailiffs, debt collection companies;
- law enforcement and supervisory authorities, courts and other dispute resolution bodies;
- potential or existing successors of our business or part of our business, or their authorized consultants or persons.
What are the personal data protection principles we follow?
The following principles apply to the collection and use of your personal data provided by you, as well as from other sources:
- Your personal data is processed in a lawful, fair and transparent manner (principle of legality, fairness and transparency);
- Your personal data is collected for determined, clearly defined and legitimate purposes and shall not continue to be processed in a manner incompatible with those purposes (purpose limitation principle);
- Your personal data is adequate, relevant and only necessary to achieve the purposes for which they are processed (data minimization principle);
- processed personal data is accurate and, where necessary, updated (principle of accuracy);
- Your personal data is kept in a form that allows for the identification of the person for no longer than is necessary for the purposes for which your personal data is processed (principle of storage limitation);
- Your personal data is processed in such a way that appropriate technical or organizational measures ensure suitable security of personal data, including protection against unauthorized processing or unlawful processing and against accidental loss, destruction or damage (the principle of integrity and confidentiality).
Implementation of data subject 's rights
We inform you that you have the following rights of a data subject: the right to access your data and know how it is processed; the right to request the rectification or supplementing of incomplete personal data, taking into account the purposes of the processing of personal data; the right to request the destruction of your data or to suspend the processing of your data (except for storage); the right to request restriction of processing of personal data; the right to data transfer; the right to submit a complaint to the State Data Protection Inspectorate; the right to withdraw consent and to object to the processing of personal data.
In order to exercise the rights of your data subject, it is necessary to identify you. Without identifying you, it will not be possible to be sure that the person whose personal data is being processed is really applying, so your rights will not be enforceable.
Your request for enforcement may be refused or a corresponding fee may be charged if the application is manifestly unfounded or excessive, as well as in other cases specified by law.
If you would like to exercise your data subject rights or have other questions regarding the processing of your personal data, please contact us according to the company contact details provided above.
